ROCTEX IT SOLUTION PRIVATE LIMITED is a trusted technology partner for leading enterprises worldwide, empowering businesses with innovative IT solutions to drive growth and transformation.
At ROCTEX IT SOLUTION PRIVATE LIMITED, we aim to deliver high-quality IT solutions and services tailored to your business needs. This Refund and Cancellation Policy outlines the terms and conditions regarding service cancellations and refund eligibility.
Clients may request the cancellation of services by contacting us via email at info@roctexitsolution.online.
Cancellation requests must be made at least 7 days prior to the scheduled start date of any custom development, consultation, or service engagement.
For ongoing or subscription-based services, cancellations must be submitted 15 days before the next billing cycle.
Once a project has begun or a service has been rendered (partially or fully), cancellation may not be possible, and refunds will be considered on a case-by-case basis.
We offer refunds under the following conditions:
Pre-Service Refunds: If payment is made but the service has not been initiated, a 100% refund will be provided.
Service Not Delivered: If the agreed-upon service is not delivered due to company fault or technical reasons, a full or partial refund may be issued after review.
Partial Delivery: In cases where partial service has been provided, a pro-rated refund may be offered based on the work completed and delivered.
Non-Refundable Items:
Custom development work already delivered
Third-party tools, domains, hosting, or licenses purchased on the client’s behalf
Consulting fees or onboarding charges
All refund requests will be processed within 7–10 business days from the date of approval.
To request a refund or cancellation, please email us at info@roctexitsolution.online with the following information:
Your full name and contact details
Invoice or order reference number
Reason for the refund/cancellation
Any relevant supporting documentation or evidence
ROCTEX IT SOLUTION PRIVATE LIMITED reserves the right to deny refunds in the following cases:
Change of mind after the service has started or been delivered
Client’s failure to provide necessary information for project completion
Breach of our terms of service by the client
For any questions about this Refund and Cancellation Policy, please contact:
📧 Email: info@roctexitsolution.online
📞 Phone: +91 9220914327
